Staying Accountable to You
We provide each customer with a trusted and experienced management team. Each robust team exudes the highest levels of customer service, with dedicated Supervisors ensuring their location and team members are performing at their very best. They hold our employees accountable to getting the job done right, while ensuring trust between team members and our customer.
You can trust that our employees are equipped with the tools, equipment, expertise, and support necessary to meet your facility’s needs. This is why we provide our Mission Control solution, 24 hours a day, 7 days a week, 365 days a year. This communications center is staffed and expertly operated by multilingual Peterson employees so our customers and employees have complete access to all of our resources, at all times.
Mission Control not only takes incoming calls; our employee dispatch specialists contact every supervisor daily to ensure that all needs are being met, all commitments are achieved, and each location has the materials and support needed to provide excellence. This is our way of holding up our end of the partnership.
Our six guiding principles define the path we take every day
1. IMPACT of our People
We know it’s all about the people.
2. DEVELOPMENT of Community
We cherish our culture of employee development, dialogue, inclusion and fun.
3. TEAMWORK Produces Results
We continuously develop our functional teams in a creative and transparent work environment focused on Enterprise results.
4. RELY on Each Other
We can be counted on.
5. LEAD Through Greatness
We lead through great questions, great listening, great communication and great facilitation.
6. PLAY to Win
We compete for no other reason and in no other way than by being the best.